> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quivly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Health Score Tab

> View customer health score trends, breakdowns, and configuration history

## Overview

The Health Score Tab displays the customer's current health score, historical trend chart, and detailed score breakdowns by category. Scores range from 0 to 100.

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## Current Score

The top section shows:

* **Score** - Large numeric display (0-100)
* **Risk level badge** - Color-coded status using your configured buckets (defaults):
  * **Healthy** (green) - Low risk
  * **Medium** (amber) - Moderate risk
  * **At Risk** (orange) - Elevated risk
  * **Critical** (rose) - Immediate attention needed
* **Trend indicator** - Points gained or lost since the previous score, with percentage change
* **Progress bar** - Visual bar showing the score position on a 0-100 scale
* **Calculation date** - When the score was last computed

Hover over the score to see the configuration version, exact timestamp, and whether it was triggered manually or on a schedule.

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## History Chart

A time-series line chart shows health score changes over time.

* **Data points** - Each point displays the score number and is color-coded by value
* **Click a point** to expand the inline score breakdown for that calculation
* **Version markers** - Dashed vertical lines indicate when the health score configuration changed; hover to see the version or config switch
* **Tooltip** - Hover over any point to see the score, risk level, config name and version, which config routed the score (default or segment), date, and trigger type

***

## Score Breakdown

Click any data point on the chart to view how that score was calculated. The breakdown shows:

* **Score and risk level** with the calculation timestamp
* **Quivly's Analysis** - the AI's reasoning about the score
* **Category table** with columns:
  * **Category** - The scoring area (e.g., Revenue, Product Usage, Engagement, Support, Market Signals)
  * **Score** - Individual category score (0-100)
  * **Weight** - How much this category contributes to the total
  * **Contribution** - Weighted score value
* Each category expands to show its reasoning and supporting evidence
* **Recommended Actions** - suggested next steps based on the score
* **Total row** - Final calculated score

To review the configuration behind a score, see [version history](/health-scores/version-history) under **Settings → Health Score**.