> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quivly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Pylon

> Connect Pylon to sync support tickets and customer issues

## Overview

The Pylon integration syncs support tickets into Quivly. Tickets are matched to customers by email domain.

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## What Syncs

| Object       | Data                                             |
| ------------ | ------------------------------------------------ |
| **Issues**   | Title, description, status, priority, timestamps |
| **Accounts** | Account name, metadata (for matching)            |

**Sync frequency:** Every 15 minutes

**Historical data:** Last 6 months on initial sync

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## Prerequisites

* Pylon admin access to generate an API key

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## Setup

<Steps>
  <Step title="Generate Pylon API Key">
    1. Log in to Pylon
    2. Go to **Settings** → **API Keys**
    3. Click **Create API Key**
    4. Set permissions to **Read-only**
    5. Copy and save the API key
  </Step>

  <Step title="Connect in Quivly">
    1. Go to **Settings** → **Integrations**
    2. Find **Pylon** in Support section
    3. Click **Set Up Integration**
    4. Paste your API key
    5. Click **Test Connection**
    6. Click **Save Integration**
  </Step>
</Steps>