Pylon

Connect Pylon to sync support tickets and customer issues

Overview

The Pylon integration syncs support tickets into Quivly. Tickets are matched to customers by email domain.

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What Syncs

Object	Data
Issues	Title, description, status, priority, timestamps
Accounts	Account name, metadata (for matching)

Sync frequency: Every 15 minutes

Historical data: Last 6 months on initial sync

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Prerequisites

• Pylon admin access to generate an API key

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Setup

1. Generate Pylon API Key

   1. Log in to Pylon
   2. Go to Settings → API Keys
   3. Click Create API Key
   4. Set permissions to Read-only
   5. Copy and save the API key
2. Connect in Quivly

   1. Go to Settings → Integrations
   2. Find Pylon in Support section
   3. Click Set Up Integration
   4. Paste your API key
   5. Click Test Connection
   6. Click Save Integration