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The Health Score Tab displays the customer’s current health score, historical trend chart, and detailed score breakdowns by category. Scores range from 0 to 100.
Current Score
The top section shows:
- Score - Large numeric display (0-100)
- Risk level badge - Color-coded status:
- Healthy (green) - Low risk
- Medium Risk (amber) - Moderate risk
- High Risk (orange) - Elevated risk
- Critical (rose) - Immediate attention needed
- Trend indicator - Points gained or lost since the previous score, with percentage change
- Progress bar - Visual bar showing the score position on a 0-100 scale
- Calculation date - When the score was last computed
Hover over the score to see the configuration version, exact timestamp, and whether it was triggered manually or on a schedule.
History Chart
A time-series line chart shows health score changes over time.
- Data points - Each point displays the score number and is color-coded by value
- Click a point to expand the inline score breakdown for that calculation
- Version markers - Dashed vertical lines indicate when the health score configuration was updated (labeled v1, v2, v3, etc.)
- Tooltip - Hover over any point to see the score, risk level, version, date, and trigger type
Score Breakdown
Click any data point on the chart to view how that score was calculated. The breakdown shows:
- Score and risk level with the calculation timestamp
- Category table with columns:
- Category - The scoring area (e.g., Revenue, Product Usage, Engagement, Support, Market Signals)
- Score - Individual category score (0-100)
- Weight - How much this category contributes to the total
- Contribution - Weighted score value
- Total row - Final calculated score
Click View Config to see the full configuration that was active for that score version.
Configuration History
The configuration modal (opened from the score breakdown) shows:
- Version number with Active or Archived status
- Score buckets - Label, score range, and color for each risk level (e.g., Critical 0-24, High Risk 25-49, Medium 50-74, Healthy 75-100)
- Category weights - Percentage weight for each category (Revenue, Product Usage, Engagement, Support, Market Signals)
- Metrics summary - Total enabled metrics with a count per category
- Metadata - Created/archived timestamps and who made the changes
