Overview
The Health Score Tab displays the customer’s current health score, historical trend chart, and detailed score breakdowns by category. Scores range from 0 to 100.Current Score
The top section shows:- Score - Large numeric display (0-100)
- Risk level badge - Color-coded status using your configured buckets (defaults):
- Healthy (green) - Low risk
- Medium (amber) - Moderate risk
- At Risk (orange) - Elevated risk
- Critical (rose) - Immediate attention needed
- Trend indicator - Points gained or lost since the previous score, with percentage change
- Progress bar - Visual bar showing the score position on a 0-100 scale
- Calculation date - When the score was last computed
History Chart
A time-series line chart shows health score changes over time.- Data points - Each point displays the score number and is color-coded by value
- Click a point to expand the inline score breakdown for that calculation
- Version markers - Dashed vertical lines indicate when the health score configuration changed; hover to see the version or config switch
- Tooltip - Hover over any point to see the score, risk level, config name and version, which config routed the score (default or segment), date, and trigger type
Score Breakdown
Click any data point on the chart to view how that score was calculated. The breakdown shows:- Score and risk level with the calculation timestamp
- Quivly’s Analysis - the AI’s reasoning about the score
- Category table with columns:
- Category - The scoring area (e.g., Revenue, Product Usage, Engagement, Support, Market Signals)
- Score - Individual category score (0-100)
- Weight - How much this category contributes to the total
- Contribution - Weighted score value
- Each category expands to show its reasoning and supporting evidence
- Recommended Actions - suggested next steps based on the score
- Total row - Final calculated score