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Overview

The Test tab in Settings > Health Scores lets you calculate a health score for any customer using either the published configuration or an unpublished draft, so you can validate changes before publishing.

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Running a Test

1

Select a Customer

Use the customer search to find a customer by name or domain.
2

Select a Configuration Version

Choose between the current Published version or the Unpublished Draft (if one exists).
3

Calculate

Click Calculate to run the health score computation for that customer.

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Test Results

The results display:
  • Score - The calculated health score (0-100) with a color-coded risk level badge
  • Version - Which configuration was used (Draft or published version number)
  • Progress bar - Visual score position on a 0-100 scale

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Score Breakdown

A table shows how the score was computed:
ColumnDescription
CategoryRevenue, Product Usage, Engagement, Support, Market Signals
ScoreIndividual category score (0-100)
WeightCategory weight percentage
ContributionWeighted score contribution to the total

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Metric Details

Expand any category row to see the individual metrics:
  • Metric label - Name of the metric
  • Raw value - The actual data value
  • Bucket - Which scoring bucket the value falls into
  • Score - The normalized metric score